Osticket setup guide
![osticket setup guide osticket setup guide](https://thoughtsandideas.files.wordpress.com/2012/09/installation-success.png)
- Osticket setup guide install#
- Osticket setup guide update#
- Osticket setup guide upgrade#
- Osticket setup guide password#
- Osticket setup guide download#
I have no idea if all the aforementioned incremental steps were necessary or if this same process could have been done with fewer upgrade steps. If I had to guess, running the upgrades one by one with PHP 7.1 switched on after leaving 1.10.x may have been the reason it was successful.Ĭongratulations, your osTicket installation is no longer broken from an upgrade, and the menus and ticket queues are no longer messed up or missing. Unfortunately I don’t have an answer for you. While you wait, pat yourself on the back.
Osticket setup guide install#
Are your palms sweating yet? Go ahead and install it. You could probably skip 1.12 and go straight to 1.12.5 if you want, but I’m not 100% sure. Version should report as 1.12.5 in Admin Panel. Since there were no schema upgrades, the upgrade will be instantaneous with no prompt to upgrade in osTicket. Same rules apply, upgrade it and watch as nothing breaks. Woohoo!Ĭuriously there is no 1.13 release on GitHub, so we will go with the next best thing: 1.12.5. Let it upgrade, and osTicket should still be working fine.
Osticket setup guide download#
Step 4.Ĭontinuing with our incremental upgrade approach, download the next major version release, which for me will be 1.12. During this entire process you will probably continue to see DB Error #1064 get logged but rest assured it will be gone by the time you’re done upgrading. Let the upgrade finish, and PHP 5.x users watch as your ticket queue disappears. Upload the files to your server and initiate the upgrade process.
![osticket setup guide osticket setup guide](https://computingforgeeks.com/wp-content/uploads/2018/06/os-ticket-install-ubuntu-18.04-07-admin.png)
I’ll assume that you started on osTicket 1.10.x (specifically I was on 1.10.4) but this should apply to other relevant versions as well ( see first paragraph of this article, terms apply).ĭownload the next major version release, which in my case is 1.11. osTicket keeps track of all the schema updates between your version and the upgrade, but as with all open source projects sometimes someone makes a minor change that causes retroactive problems for people like us who are behind the times. Step 2.ĭelete osTicket from your server and download the release you were on before everything broke: Step 3.Īfter you have osTicket working again, we’re going to approach upgrading in a more incremental manner. Rollback your osTicket database to how it was before everything broke. So in that case, I hope you have a database backup of your original installation pre-upgrade because it’s time to go back.
Osticket setup guide password#
Re-enter the password on the email settings page (Admin Panel -> Emails -> (your desk email) -> Password) Symptom
![osticket setup guide osticket setup guide](https://sysadminxpert.com/wp-content/uploads/2021/02/How-to-Install-osTicket-on-Fedora-33-6.jpg)
PHP 5.4 support was never officially dropped from the osTicket system requirements but it clearly causes problems past v1.10.x. All dropdown menus are broken/have css issues.If you haven’t tried upgrading yet, skip down to the last resolution below. So if you’re like me and your osTicket installation is broken after upgrading, take a look at these symptom lists below. You’ll have to migrate the date manually, which is not covered in this article. Keep in mind if you are on osTicket 1.6.x or older, you can’t use the upgrade system at all according to the osTicket documentation for upgrading.
![osticket setup guide osticket setup guide](https://4.bp.blogspot.com/-DnvOxvZfNTA/VygWuJHaLZI/AAAAAAAALJA/6QWVA-9m9EQo70j-IwTbnBXP9cJ29yoDQCKgB/s1600/Install_osTicket_v_1_9_12_Fixed_026.png)
It’s definitely time to upgrade but before you do, there are some important steps you’ll want to follow to ensure a successful upgrade. If you’re still using a version of osTicket from 2018 or earlier, you are probably still on 1.10.x or lower.
Osticket setup guide update#
I recently tried to update my osTicket installation only to find it broken after upgrade with messed up menus and missing ticket queues.